Terms and Conditions

Answer(1). “Website” or “Application” means this website or application is named www.tagnimal.com or Tagnimal App or Tagnimal operates and provides services about the website or application in the form of a platform for trading pets with the objective of selling pets, importing pets and for buyers and sellers or those interested in visiting access the service, about business pet selling space for rent, pet equipment for rent, advertising space for rent. and food, animal business, animal hotel business animal hospital business, animal grooming business, or all types of products for pets.

(2). “Website or Application owner” means the name of this website or application is “Tagnimal Co., Ltd.” or “Tagnimal”  business registration number 0105564177834 Head office location 55/23 01 Kanchanapisek Road Centro Ramintra Chatuchot 2 Ao Ngoen, Sai Mai, Bangkok 10220

(3). “User” means a visitor, user, or member of the website or application. or any other person who accesses websites or applications. Whether it is visiting, using, being a member, or accessing it. It will be done in any manner, through any device, through any channel, and whether or not there is a cost.

(4). “Personal information” means any information, whether of a user or any other person, that can be used Identification of that person, whether directly or indirectly

(5). “Content” means text, articles, opinions, analyses, pictures, symbols, signs, artificial images, photographs, moving images, movies, sounds, sound recordings, designs, instructions, sets of instructions, or communications. in any manner and by any means on the website or application. and whether the content is access-restricted or not.

AnswerUser’s use of the website or application users agrees not to use this website or application, directly or indirectly, in any of the following ways.

(1). Do not post messages, images, or any content according to the requirements in Section 1. (5) Publish them on websites or applications. In a manner that would infringe the copyright of another person (Copyright Infringement)

(2). Do not post content, messages, information, images, artificial images, animal photos, or video clips that are related to protected wildlife of any kind  which may be considered to be in the nature of trade or for buying, selling, exchanging, selling, dispensing or giving away in accordance with the provisions of the Wildlife Preservation and Protection Act, B.E. 2019 (Wildlife Preservation and Protection Act, B.E. 2019)

(3). Do not do anything that infringes on intellectual property rights, copyrights, trademarks, patents, reputation rights, personal rights, and any other rights of Tagnimal Company Limited or other persons.

(4). Do not do anything by posting messages. Images with large user files make the website or this application work more slowly than usual and cause the system to have high resource usage (Server Load)

(5). Do not do anything while using this website or application. It is a channel or tool for committing wrongdoing and illegal activities.

(6). Do not do anything that will disturb the operation of the server system, command set, or network system on this website or application.

(7). Do not do anything that leads to the collection disclosure or provision of personal information.

(8). Do not do anything that violates the provisions of the law or do anything that is contrary to peace and order and good morals of the people or social customs.

AnswerIn using the website or application, Tagnimal Company Limited may provide a user account for each user.

As requested by users each time Tagnimal has the sole right to approve opening a user account, set the user account types, and set data access rights for each type of user account. Any expenses about your account duties and responsibilities of the user who owns the user account.

The user agrees to keep his or her account name, password, and any information strictly confidential and agrees not to allow it and use our best efforts to prevent others from using it. If another person uses the user’s account, the user agrees. and certify that the use by such other person is done on behalf of the user and is as binding as if the user had done so.

AnswerIn using the website or application The user acknowledges and agrees that Tagnimal Company Limited has the right to store, process, and utilize the personal information of users that users provide to Tagnimal Company Limited, where users have access rights.

You can amend, change, transfer, or refuse personal information provided to Tagnimal Company Limited, and at any time the user may revoke consent to the collection and use of the personal information of such users as long as it is not against the law or the rights of Tagnimal Company Limited.

If Tagnimal Co., Ltd. uses the user’s personal information for use, Tagnimal Co., Ltd. agrees to use such information as long as it does not cause damage or distress to the data owner. and will not disclose such information to third parties in a manner that may identify the user or owner of any information. Unless it is used and disclosed as required by law or by order of a government enforcement agency and the user agrees that Tagnimal Company Limited has the right to use or disclose information or any information disclosed by the Privacy Policy and the user has the right to withdraw such consent in the prescribed steps can be carried out through the Tagnimal at any period.

AnswerIn the user’s use of the website or application the user is responsible for and gives certification to the Tagnimal will use its best efforts to comply with its obligations to users and the terms and conditions. This condition is as follows.

(1). The user has read and understood the message. and various conditions of these terms in detail and by visiting and using or membership of this website or application the user agrees to all terms and conditions of use outlined in these terms.

(2). The user understands and acknowledges that these terms and conditions are a contract that is binding and can be enforced. Can be used legally between Tagnimal Company Limited and the user.

(3). The user will take any action that is necessary and appropriate for the user’s representative (if any) to comply with the requirements. This edition is strictly enforced.

(4). If another person exercises rights or has a claim against the user or the user has been sued related to or caused by the use of the website or application. Users will settle claims at their expense and it is the user’s responsibility and the user agrees to protect it with the utmost effort. Not allowed by Tagnimal Company Limited to be involved in the process of resolving such claims.

(5). If Tagnimal Company Limited has damages or expenses related to or caused by the user’s use of the website or application. The user agrees to completely compensate Tagnimal Company Limited for such damages or expenses.

AnswerIn using this website or application users may be able to display information or content. Users within this website or application can regardless of whether there is a restriction on the right to access the content or not. The user agrees to proceed as follows:

(1). Will not display content that infringes on the rights of others, including but not limited to copyrights, patents, trademark rights, product design rights, utility product rights, trade secrets rights to honor and fame rights to portrait, rights to privacy, and rights to fame.

(2). Will not display content that is contrary to public order and good morals or support violence and illegal acts.

(3). Will not display any content with suspicious behavior or vulgar content or is considered to deceive, entice, or suggest in a way that may harm other users or cause illegal acts.

(4). Will not reveal personal or confidential information belonging to others without permission.

(5). Will not display false content regardless of whether displaying false content will cause damage to others or not.

(6). Will not display content that leads to discrimination based on race, national origin, nationality, religion, gender, or social conditions.

(7). Will not display any content or messages. that may be considered political governance of the state or cause incitement, promotion, support, instigation, or incitement to groups of people or citizens. which may cause conflicts, disputes, or unrest within the country.

(8). Content, photographs, still images, and moving images will not be displayed, or video clips that are in the form of a picture that is considered to be sexual or in a way that is obscene, obscene, or inappropriate to the public or is contrary to good cultural traditions.

(9). Will not display or distribute any content messages or images. that may be involved in buying, selling, exchanging, selling, dispensing, giving away, or using narcotic substances or drugs that have been determined to be registered as narcotics or narcotic drugs of any type or every type.

(10). Content will not be displayed. Any text or pictures whose characteristics may be considered harassment, disrespect, slander, or insulting towards the institutions of the nation, religion, and monarchy.

(11). Will not display content that directly compares the price, quality, characteristics, or performance of the product with the products of other user members.

Answer(1). The user violates these terms, the user’s assurances given in these terms or the guidelines any matters that Tagnimal Company Limited has notified users of, whether generally or specifically.

(2). The user uses this website or application for illegal or public peace purposes and public order.

(3). The user performs any action that may cause damage to this website or application or other users or third parties.

(4). The user performs any action that Tagnimal considers inappropriate.

(5). The user violates any of the terms and conditions. According to the requirements of item 3. Tagnimal will use it at the sole discretion of the owner of this website or application. Do the following:

• (1). Tagnimal reserves the right to delete posts, content, messages, comments, and any images according to the requirements in Section 1 (5) of users who have acted in a manner that is considered harmful, violates the prohibitions according to this provision without notification in advance or do not need to give any reasons In the process of deleting any such posts or content, the user and the user agrees that Tagnimal will not be responsible for any damages that may occur. In any way as a result of taking action according to the discretion of Tagnimal Co., Ltd. in deleting any such posts, content, messages, comments, or images of users.
• (2). Send an official warning letter to users to correct such behavior.
  
• (3). Suspend the user’s use of this website or application within a certain period, with set a period or not without prior notice.
• (4). Cancel the user’s right to use or access the website or application without prior notice. If Tagnimal suspends or terminates the right to use or access the website or application according to this provision is acknowledged by the user and agrees that Tagnimal Company Limited shall not be liable for any loss or damage, claims, liability, expenses arising from or related to such actions as this specification.

AnswerThe user agrees and understands that Tagnimal Company Limited may suspend the use of the website or application. Either all or nothing some are either temporary or permanent without any duty to compensate for any damages that may occur to users in the following cases.

(1). Maintenance of tools and equipment necessary to enable the use of the website or application, including but not limited to server maintenance.

(2). Improving and developing the command set system related to enabling the use of websites or applications including but not limited to improving the application’s routine (Update), and improving the system’s routine (Firmware Update).

(3). Tools, equipment, or system instructions related to enabling the use of websites or applications. Unable to use due to the equipment or command system whether tools or equipment the set-up system is in the possession of the owner of the website or application or a third party.

(4). Force majeure including but not limited to electrical system failure, communication system failure, accidents new fires, natural disasters, strikes, enforcement or change of laws, and government orders.

Answer(1). In the case if the user committing an act with intent or intent to violate by posting or displaying content. wildlife photography or video clips of wild animals that may be considered to be like trade or for buying, selling, exchanging, selling, distributing, or distributing anything related to protected wild animals of any kind. Tagnimal Company Limited will not be responsible for the actions of users in any way. The user agrees that he or she will be held liable for their actions according to the law alone.

(2). Tagnimal has no duty to guarantee and assumes no responsibility to the user regarding the purchase of the product. This will be the sole discretion and responsibility of the seller. In providing products or services said to the buyer Tagnimal will not be responsible for the sale of any products or services by the seller. In any way whatsoever.

(3). It does not guarantee the stability, reliability, accuracy, completeness, effectiveness, or suitability for the specific purpose of the user of the security system website or application errors.

(4). Not responsible for any damages that occur to the user in using the website or application, including but not limited to damage to the equipment, systems that the user uses to use the application or loss of user information or content, user rights, and reputation.

(5). Not responsible for any damages that arise from the user’s actions Regardless of whether the user intends it or not.

(6). Not responsible for any damages arising from the actions of third parties. Including but not limited to actions of people who are not allowed to access data (Hackers), and computer criminals.

AnswerUsers understand and acknowledge that all intellectual property rights including but not limited to the content of via Tagnimal, website or application owner patent copyright trademark what service marks, trade names, or designs appear on the website or applications and are used on the website or application, no matter what period It is a legal right of Tagnimal Company Limited, the website owner or all applications.

Users have the right to use intellectual property openly and cannot be transferred to each other as long as Tagnimal Company Limited, the owner of the website or application, allows its use. Under the terms of these terms only and at no time, express or implied, is any agreement to these terms that will be a transfer of any rights related to the said intellectual property to users, both directly and indirectly.

AnswerWe employ the use of cookies. By using Tagnimal’s website you consent to the use of cookies in accordance with Tagnimal’s privacy policy. Most modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies. License Unless otherwise stated, Tagnimal and/or its licensors own the intellectual property rights for all material on Tagnimal All intellectual property rights are reserved. You may view and/or print pages from https://www.tagnimal.com for your own personal use subject to restrictions set in these terms and conditions. You must not:

• Republish material from https://www.tagnimal.com
• Sell, rent, or sub-license material from https://www.tagnimal.com
• Reproduce, duplicate or copy material from https://www.tagnimal.com
• Redistribute content from https://www.tagnimal.com (unless content is specifically made for redistribution)

Answer1. This Agreement shall begin on the date hereof.

2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material, and data (‘Comments’) in areas of the website. Tagnimal does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Tagnimal, its agents, or affiliates. Comments reflect the view and opinion of the person who posts such a view or opinion. To the extent permitted by applicable laws Tagnimal shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

3. Tagnimal reserves the right to monitor all Comments and to remove any Comments that it considers in its absolute discretion to be inappropriate, offensive, or otherwise in breach of these Terms and Conditions.

4. You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary rights of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material or material that is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

5. You hereby grant to Tagnimal a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media. Hyperlinking to our Content The following organizations may link to our Web site without prior written approval

• Government agencies
• Search engines
• News organizations
• Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses and
• Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups that may not hyperlink to our Website.

6. These organizations may link to our home page, to publications, or to other Web site information so long as the link:

• is not in any way misleading
• does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services and
• fits within the context of the linking party’s site.

7. We may consider and approve at our sole discretion other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP, and Consumers Union
• dot.com community sites
• associations or other groups representing charities, including charity giving sites,
• online directory distributors
• internet portals
• accounting, law, and consulting firms whose primary clients are businesses and
• educational institutions and trade associations.

8. We will approve link requests from these organizations if we determine that:

• the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home
• opportunities, shall not be allowed to link);
• the organization does not have an unsatisfactory record with us;
• the benefit to us from the visibility associated with the hyperlink outweighs the absence of Tagnimal; and
• where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

9. These organizations may link to our home page, to publications, or to other Web site information so long as the link:

• is not in any way misleading;
• does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and
• fits within the context of the linking party’s site.

10. If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to hey@Tagnimal.com Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response. Approved organizations may hyperlink to our Web site as follows:

• By use of our corporate name; or
• By use of the uniform resource locator (Web address) being linked to; or
• By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site. No use of (CNAME)’s logo or other artwork will be
• allowed for linking absent a trademark license agreement.

AnswerAll prices on the Tagnimal.com website and on Tagnimal App are displayed including VAT and all other taxes (subject to change of such taxes), meaning the shown price online is always the final amount charged. Our service is free of charge, we will not charge you for our service or add any additional reservation fees to the Service rate. Service Providers pay a commission (being a small percentage of the service price) to Tagnimal after the fulfillment of the Service. Obvious errors and mistakes (including misprints) are not binding.

AnswerIf you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you. Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

AnswerTo the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill). Nothing in this disclaimer will: 1. limit or exclude our or your liability for death or personal injury resulting from negligence; 2. limit or exclude our or your liability for fraud or fraudulent misrepresentation; 3. limit any of our or your liabilities in any way that is not permitted under applicable law; or 4. exclude any of our or your liabilities that may not be excluded under applicable law. The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty. To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

AnswerIf you are not completely satisfied with your purchase, you may be eligible to return the products, pets, or services for a refund, and comply with Tagnimal Terms and Conditions.

For Puppy Refund policy:
We guarantee a full refund within 7 days after the puppy arrives in Thailand for the sickness that causes death by these diseases as follows:

1. Canine Parvovirus, Canine Coronavirus, Rotavirus
2. Canine Distemper
3. Canine Hepatitis
4. Rabies
5. Leptospirosis

For Kitten Refund policy:
We guarantee a full refund within 14 – 30 days after you received the cat this cover sickness that causes death from these diseases as follows:

1. Feline Leukemia Virus: FeLV
2. Feline Immunodeficiency Virus: FIV
3. Feline Parvovirus: FPV
4. Feline Infectious Peritonitis: FIP

Tagnimal offers a full refund to all our customers. If the cat is inspected by a veterinarian and found that he or she is sick or has died as a result of disease defects under Article 1. FeLV and 2. FIV within 30 days after receiving the pet and within 14 days after receiving the pet for 3. FPV and 4. FIP

*We are unable to offer refunds at all:

• If the cause of refunding pets is sickness or death that is related to any accidents occurring.
• Pets are harmed.
• Change of mind.

*We are unable to offer refunds at all:

• If the cause of refunding pets is sickness or death that is related to any accidents occurring.
• Pets are harmed.
• Change of mind.

For products and services: Return and Refund Policy
You may request a refund within 7 days after the payment date with the conditions as follows:

• Items must be presented in new condition with original packaging and must not have been washed.
• The shipping fees and the returned products’ related costs shall be the responsible of the customers except for faulty items on arrival.
• Products will be exchanged or refunded after we examine your returned product(s) with product defects.
• Please note that the whole return process may take up to 4 weeks. Returns that do not meet our policy will not be accepted and sent back to the customer.
• In the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money you might have paid.
• For return procedures: Please contact our team at hey@tagnimal.com 24 hours a day, or call +66 65-940-1000, Monday – Friday 9 am- 6 pm.

*Please note that every return or refund needs to be approved by Tagnimal first. Once Tagnimal approves the return or refund, Then we can start to proceed with a refund process.

AnswerFor customers who would like to learn more about us, please kindly read our FAQs page.
https://www.tagnimal.com/faqs/

AnswerOur Privacy Policy is dedicated to all of the ways a party gathers, uses, discloses, and manages a customer or client’s data please visit https://www.tagnimal.com/privacy-policy/

AnswerOur terms of service are dedicated to Tagnimal Vendor, partners, and customers who use our system for all the information please visit https://www.tagnimal.com/vendor-terms-of-service/

AnswerUsers’ use of services on this website or application is considered to be an agreement and acceptance of the terms and conditions, terms of use of this website or application, and if the user has used the service after there has been an amendment or addition to the terms and conditions of this website or application in the future. It is considered that the user accepts the terms and conditions of the website or application that have been amended as well.

Announced on 23 September 2023