FAQs

Answer

AnswerPre-order is for a customer who is interested in the product or pet that needs to take some time to be shipped. The period of waiting time usually depends on the process of documents for export and import, product conditions and location of the warehouse/farm of the products, and payment methods.

AnswerFor Products and domestic pets, delivery
Delivery time depends on the distance. – Bangkok, approximately takes 1-2 days and 1-3 days outside of the Bangkok area.

For Pre-order pets delivery
The period of delivery time usually depends on the process of documents, pets’ conditions such as age, location, and payment methods. (For the payment method: if the customer chooses to pay with Paypal or Promptpay the delivery will be sooner due to the payment clearing process. However, if the customer chooses to pay with a Credit Card / Debit card / Atome / True wallet/ Rabbit line pay / Shopee pay / Alipay the delivery could be later than the first two methods above because of the payment clearing process.) All in all, we will try to make the pre-order process as fast as possible! Our customers will be receiving the pre-order pets or products within 3-6 weeks.

* After the pre-order pets / Pre-order products arrive in Thailand, then we will start to process the domestic delivery, immediately! – For Bangkok, approximately takes 1-3 days and 1-7 days outside of the Bangkok area.

AnswerIf you are not completely satisfied with your purchase, you may be eligible to return the products, pets, or services for a refund, and comply with Tagnimal Terms and Conditions.

For Puppy Refund policy:
We guarantee a full refund within 7 days after the puppy arrives in Thailand for the sickness that causes death by these diseases as follows:

1. Canine Parvovirus, Canine Coronavirus, Rotavirus
2. Canine Distemper
3. Canine Hepatitis
4. Rabies
5. Leptospirosis

For Kitten Refund policy:
We guarantee a full refund within 14 – 30 days after you received the cat this cover sickness that causes death from these diseases as follows:

1. Feline Leukemia Virus: FeLV
2. Feline Immunodeficiency Virus: FIV
3. Feline Parvovirus: FPV
4. Feline Infectious Peritonitis: FIP

Tagnimal offers a full refund to all our customers. If the cat is inspected by a veterinarian and found that he or she is sick or has died as a result of disease defects under Article 1. FeLV and 2. FIV within 30 days after receiving the pet and within 14 days after receiving the pet for 3. FPV and 4. FIP

*We are unable to offer refunds at all:

• If the cause of refunding pets is sickness or death that is related to any accidents occurring.
• Pets are harmed.
• Change of mind.

*We are unable to offer refunds at all:

• If the cause of refunding pets is sickness or death that is related to any accidents occurring.
• Pets are harmed.
• Change of mind.

For products and services: Return and Refund Policy
You may request a refund within 7 days after the payment date with the conditions as follows:

• Items must be presented in new condition with original packaging and must not have been washed.
• The shipping fees and the returned products’ related costs shall be the responsible of the customers except for faulty items on arrival.
• Products will be exchanged or refunded after we examine your returned product(s) with product defects.
• Please note that the whole return process may take up to 4 weeks. Returns that do not meet our policy will not be accepted and sent back to the customer.
• In the event of supply difficulties or because products are no longer in stock, we reserve the right to give you information about substitute products of an equal or higher quality and value which you can order. If you do not wish to order such substitute products, we will refund any money you might have paid.
• For return procedures: Please contact our team at hey@tagnimal.com 24 hours a day, or call +66 65-940-1000, Monday – Friday 9 am- 6 pm.

*Please note that every return or refund needs to be approved by Tagnimal first. Once Tagnimal approves the return or refund, Then we can start to proceed with a refund process.

AnswerYes, we do. We can process installment payments with 0% interest for 10 months. No charge for all products and services with purchase over 30,000 baht 

Here are some more details :

• The payment installment allows you to pay off your order over 10 months with 0% interest
• We can set up the payment installment only on a credit card. 

AnswerWe do not charge any additional fees for international transactions. You may incur additional charges applied by your bank or credit card provider. 

We recommend you contact them in order to receive additional information. The charge could be made due to an international transaction, as we are located in Bangkok, Thailand.

AnswerFor pre-order pets / pets
The order cannot be amended once the order has been submitted to Tagnimal.

For products/services
To make changes to an order you will need to cancel your existing order and place a new order.

Every cancellation needs to be made in a valid period (such as before the start of the delivery process etc.) and approved by Tagnimal first. Once Tagnimal approves the cancellation, Then you can process with a new order. 

* Please note that when canceling credit card orders, it can take up to 7-30 business days for the payment authorization to be removed by your credit card providers / 1-14 business days for bank transfer or Promptpay / within 7-30 business days for other payment gateways (Paypal, Atome, True wallet, Rabbit line, and Alipay)

AnswerTo switch payment methods we need to do a refund, and this entails canceling the purchase and then canceling the payment through our website.

Every cancellation needs to be approved by Tagnimal first. Once Tagnimal approves the cancellation, Then you can process a new order with new payment methods. 

Please be aware that there is a 200 baht fee for transaction cancellations and refunds.

Once the refund is complete on our side, we will update you by sending you an email. You will see the funds returned to your bank account within 1-14 business days for bank transfer or Promptpay / within 7-30 business days for credit or debit cards up to your card providers / within 7-30 business days for other payment gateways (Paypal, Atome, True wallet, Rabbit line pay, Shopee pay, and Alipay)

AnswerCashback is a rewards program where Tagnimal’s customers can earn back a percentage (0.5%) of the money they spend from purchased products/services with Tagnimal.

To get Cashback: You have to purchase products, pets, or services with us and then you will receive your cashback within 24 hours after the product is purchased.

A coupon/Coupon code is a code, consisting of letters or numbers that customers can enter during the checkout process to obtain a special discount on the current purchase.

To get the coupon: You can subscribe to our newsletter, follow us on social media, and always be on the lookout, we will from time to time provide some discount codes so make sure you stay updated with us!

AnswerFor Cashback: You can use your cashback by simply clicking ‘the check box’ at the checkout process for cashback. The discount according to the amount of cashback will automatically be added to your order giving you a discounted price.

For Coupon: You can use your discount coupon by simply entering your coupon code at the checkout section and clicking on “Apply”. It will automatically be added to your order giving you a discounted price.

Please note that each order can only be applied with 1 coupon at a time. If you are having trouble using a discount coupon, please check if:

• The coupon code has expired.
• The coupon is for one-time use only.
• The coupon may not be valid for some services excluded from sale.

AnswerA refund of Cashback is possible if cancellations are made in the valid period and get approved by the Tagnimal team. However, the coupon is non-refundable. It can be used one time per user only.

* Please note that Cashback/Coupon cannot be exchanged for cash.